Privacy Policy

Privacy Policy on User Information Collection

Effective Date: 2024/6

Welcome to gocntrip.com (hereinafter referred to as "the Website"). Your privacy is important to us. When you register, use our services, or browse the Website, we may collect and process your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as your rights regarding this information.

1. Information We Collect

When you register and use our services, we may collect the following information:

• Basic Information: Name, gender, nationality, date of birth, etc.
• Contact Information: Email address, phone number, social media accounts, etc.
• Identity Information: Passport or ID number (required for certain travel bookings).
• Payment Information: Payment methods, transaction records (we do not store full payment card details).
• Travel Information: Preferences, booking history, reviews, and feedback.
• Device & Profileformation: Access logs, IP address, device details, cookies, and related data.

2. How We Use Your Information

We may use the collected personal information for the following purposes:

• Account Registration & Management: To create and manage your account.
• Travel Booking & Service Provision: To arrange your travel itinerary and provide relevant services.
• Customer Support: To assist you and respond to inquiries.
• Security & Fraud Prevention: To prevent fraud, unauthorized access, or illegal activities.
• Marketing & Promotions (optional): To send you travel recommendations and promotional materials (you may opt out at any time).

3. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: With local travel agencies, hotels, tour guides, and other necessary partners to fulfill your bookings and travel arrangements.
• Legal Compliance: If required by law or governmental authorities.
• Business Partners (optional): With your consent, we may share information with partners to enhance service quality.

We do not sell or rent your personal information to third parties.

4. Data Storage & Security

We implement appropriate technical and administrative measures to protect your personal data from unauthorized access, disclosure, or misuse.

Your information is stored on secure servers and complies with applicable data protection regulations.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may update or modify your personal data.
• Deletion: In certain circumstances, you may request the deletion of your personal data.
• Withdraw Consent: If you have previously consented to marketing communications, you can withdraw your consent at any time.
• Lodge a Complaint: If you have concerns about our handling of your data, you may file a complaint with relevant authorities.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and provide personalized services. You can manage or disable cookies in your browser settings.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date indicated.

8. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us via:

Email: gocntrip@gmail.com